Job for Tickets.com Openings at MLB

The Client Services Representative is responsible for maintaining relationships with Tickets.com's box office clients. Responsibilities include event creation, season account support, training and support for Box Office staff and management, and performing box office duties when required.

Essential Job Functions:

• Creates events and models for non-standard and series events.
• Assists Box Office staff in operating the ticketing system including initial training, follow-up training, and phone support for sellers, accounting staff and management.
• Provides client support while events are on sale and at performance times.
• Analyzes and suggests season-account procedures for series events.
• Maintains task timelines for Season clients and meets all required deadlines.
• Supports Info-manager function on all clients' events.
• Fulfills box office duties including selling tickets, will-calls, settlement, advance printing, etc. in response to client need.

Additional Functions:

• Performs some programming duties as required.
• All other duties as assigned.

Requirements:

• Driver's License and a good DMV report. Must have reliable transportation with adequate insurance coverage.
• Two years experience with ticketing strongly preferred. Tickets.com-system literacy preferred.
• Demonstrated ability to organize and meet project requirements with minimal supervision.
• Must be personable and client-oriented.
• Knowledge and understanding of event/promoter priority is strongly preferred.
• Computer literacy strongly preferred - Word processing, Spreadsheet, and Database experience.
• Box office and/or training experience preferred.

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