Detailed Description:
- Maintain records of equipment failure and liaise with engineers and suppliers as necessary. Escalate client problems according to established procedures.
- Manage the network using network management tools, analyze network performance and discuss network enhancements with senior networking specialists.
- Analyze network performance to ensure adequate bandwidth for business needs.
- Recommend enhancements to the network infrastructure, and enhance proactive network management tool set.
- Troubleshoot network problems on the campus network, remote locations and countrywide area network though to resolution, occasionally with guidance from more experience staff, depending on the complexity.
- As a team member or with assistance from others perform project engineering including requirement definition, design of solution in compliance with corporate standards, implementation, testing through to production.
- Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in line with existing procedures and practices. Provide on-call support services as required.
- Duties and tasks are standard with some variation.
- Completes own role largely independently within defined policies and procedures.
2 years relevant experience and degree/diploma in computer science or IT discipline
Additional Details
Skill Set: ISDN, NFAS, TDM, Windows, Linux, Cisco, VoIP, TCP/IP, Server Hardware.
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