Support/Operations Engineers at Amazon

An immediate need exists for Support/Operations Engineers. We are looking for self-driven people with good aptitude and a fast learning curve. The team is responsible for 24x7 monitoring and outage response of Amazon.com Webservices systems. Additionally, this team is involved in new features and Webservices support projects from inception through deployment. The successful candidate will have An immediate need exists for Support/Operations Engineers. We are looking for self-driven people with good aptitude and a fast learning curve. The team is responsible for 24x7 monitoring and outage response of Amazon.com Webservices systems. Additionally, this team is involved in new features and Webservices support projects from inception through deployment. The successful candidate will have 1-8 years experience supporting live applications in their production environment, and will have knowledge/experience in troubleshooting and debugging production problems.

Job Responsibilities:
Duties include, but are not limited to:

• Ownership of one or more production applications or components.
• Monitoring of production applications, including creating and/or implementing automated methods to monitor metrics related to production applications.
• Collection and presentation of relevant application performance statistics.
• Coordination of installation and setup of servers.
• Ensuring scalability of deployed systems, and porting these systems to other amazon standardized systems.
• Troubleshooting and resolving problems with production systems.
• Creating documentation of production systems.

Skills Required:

• Computer Science Degree or equivalent and 1-8 years of experience in debugging and troubleshooting production software.
• Knowledge of Java/C/C++.
• Knowledge of MySql, Oracle, Linux.
• Able to solve complex problems.
• Experience installing and managing Web technologies and applications.
• Advanced Functional Scripting knowledge (e.g. Perl, Python, Shell, etc.)
• Excellent customer focus and communication skills.

Skills Desired:

• Experience in a 24/7 production environment.
• Knowledge of networking, security/firewall, and unix shell commands.
• Performance tuning (especially Apache and databases, mySQL and oracle preferred.)
• Knowledge of XML and CGI programming (prior experience in product development is a huge plus)

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