General:
- Manage staff of ~180 IT employees, contract resources and outsource partners worldwide.
- Partnership with Business Units on M&A integration efforts for 3-4 major acquisitions per year
- Experience with vendor negotiations, budget management, and operational system management
- Ensure that operational systems are available 24x7 and that processes are continually improved
- Participate in technical duty officer on-call rotation
- Scheduled travel required teBay and PayPal locations in North America, EU, and Asia
Corporate Infrastructure
- Responsible for high volume messaging environment that includes Microsoft Exchange and multi-tier routing and protection layers for corporate email, eBay and PayPal customer service emails and inbound product emails.
- Overall responsibility for capacity planning and availability of corporate systems, networks and data center operations.
- Lead the IT disaster recovery planning process and play a key role in Corporate Crisis Management.
Technical Support and Employee Productivity
- Champion the right technologies that will enable eBay tscale efficiently and attain world class productivity levels and generate industry leading profit per employee.
- Manage client-side deployment and support of desktops, PDAs, telecom services, and WiFi devices
- Oversee a Global Service Desk that supports a workforce of 15,000 employees
- Develop a global client-side technology strategy and an investment roadmap of initiatives timprove employee productivity and overall satisfaction
- Plan and budget for a technology refresh cycle that enables maximum productivity for Developers, UED Engineers, Customer Service Reps, and Knowledge Workers
- Define global IT hardware and software standards
Job Requirements
- BS/BA; computer science discipline preferred
- 10-15+ years of relevant work experience in IT in both small- and large-scale global organizations
- Manage and mentor remote teams and global service organizations
- Inspire and motivate the next generation of IT leaders
- Thought leader in the application of personal productivity and group collaboration technologies.
- Experience interacting with C-Level executives and leading IT Executive Support Services
- Experience with technology solutions to manage and deploy standard desktop images and global virus/patch management
- 8+ years in Sr. Management role preferred
- Previous experience in an Operations or Information Technology role is required
- Proven ability to think strategically and execute, manage and implement large-scale projects
- Champion the right
- Proven ability to negotiate agreements and manage external relationships
- Strong technical communicator – both written and oral
Education
Bachelors Degree Required
Link
No comments:
Post a Comment