Location: Palo Alto, CA
Responsibilities:
- Monitor site stability and performance
- Troubleshoot issues with hardware, software, applications and network
- Resolve technical issues related to LAMP technologies
- Identify and triage all outage related events
- Facilitate communication, coordinate escalation, work with subject matter experts and implement a fix
- Automate and streamline processes
- Track issues and run reports
Requirements:
- Certification such as CCNA, RHCT or equivalent experience
- Prior experience working in a high-traffic, internet operations environment preferred
- Working knowledge of TCP/IP, Linux and LAMP
- Experience working with network management systems and network monitoring tools, such as Nagios
- Scripting experience with Perl, bash or shell scripting a plus
- Excellent verbal and written communication skills
- A sense of urgency in dealing with and resolving critical issues that relate to the performance of the site and/or iweb infrastructure
- Off-hours coverage and willingness to be on call
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