NOC Manager at Facebook

Facebook is seeking a NOC Manager to join the Operations team. The position is full-time and is based in our main office in downtown Palo Alto and will report to the Director of Operations.

Location: Palo Alto, CA

Responsibilities:

• Develop and manage a 24x7 technical organization
• Implement and expand the monitoring tools for rapid identification and resolution of network/application service issues
• Develop code to automate repetitive tasks to allow the team to scale with Facebook's rapid growth
• Identify and triage all outage related events
• Facilitate communication, coordinate escalation, work with subject matter
• Troubleshoot issues with hardware, software, applications and network
• Automate and streamline processes
• Track issues, run reports and escalate issues

Requirements:

• Management and technical experience with the desire to roll up your sleeves when required to get the job done
• Develop and document repeatable operational procedures
• Planning and executing routine network maintenances with a premium on minimizing risk and application downtime
• Certification such as CCNA, RHCT or equivalent experience
• Working knowledge of TCP/IP, Linux and LAMP
• Experience working with network management systems and other industry standard NOC tools
• Excellent verbal and written communication skills
• Prior experience working in a NOC environment required

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