Investigator - Global Law Enforcement Operations at skype

The Brief
The role of the Global Law Enforcement Operations (GLEO) Investigator is to research, analyze and compile responses to lawful requests from various Law Enforcement Agencies around the globe. GLEO fulfills a compliance role as part of the Legal Team and works closely with other departments.

Responsibilities and Targets

• Ensuring proper service levels for law enforcement record requests
• Providing feedback to management on any foreseen increases in work volume
• Organising and optimising of workflows and processes – continual improvement
• Assisting in best practice sharing and procedures for global law enforcement investigations
• Providing insight to management on all aspects of Internet crime investigations
• Develop/maintain relationships with other eBay, Inc. business units

Pre-requisite Knowledge, Skills and Experience

• Demonstrate a naturally high level of integrity
• Possess a basic understanding of data privacy and protection requirements
• Demonstrate an ability to work under pressure while maintaining the quality of work produced and positive interactions with both external and internal customers.
• Have strong time management capabilities
• Solid experience working as a part of a team to accomplish common objectives
• Possess excellent English oral and written communication skills
• Posses strong interpersonal skills and be skilled in building and maintaining healthy professional relationships
• Be able to work as part of a multinational, ethnically diverse team and work environment
• Have a strong sense of humour, sound judgment, and a high tolerance for ambiguity
• Be able to simultaneously be detail and results oriented
• Use professional methods and the application of company policies to resolve issues
• Thrive at developing contacts and coordinating efforts with people outside the department
• Demonstrate an ability to resolve a wide range of issues in imaginative and practical ways
• Be flexible enough to accommodate fluctuations in work demands
• Be able to independently prioritize and focus the day to day workloads
• Be able to understand and communicate in written and spoken English or French, and have a working knowledge of a second language

Desirable skills

• Knowledge of Skype and / or industry knowledge and experience
• Previous investigative experience
• Previous compliance experience
• Additional language skills

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