Job Description:
VMware seeks a motivated Desktop Administrator who possesses an excellent customer service attitude and a great deal of creativeness in troubleshooting and problem solving. This includes installing, diagnosing, repairing, maintaining, and upgrading all employee laptops and desktop systems. In addition, this person will troubleshoot and resolve, as possible, the office LAN. The desktop infrastructure consists of both Windows and Linux.
Responsibilities:
- Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities
- Performance monitoring, troubleshooting, and tuning for all end-user systems
- Build new systems (laptop and desktop) as directed by IT Customer Service Management
- Supporting PDAs: configuration support, synchronization support
- Serve as Tier 2 support to the help desk to resolve desktop system issues as reported by the end-users
- Identify solutions for network security, provide Spyware, Adware and, virus protection.
- Minimum 3 years IT experience
- Minimum 2 years experience supporting Microsoft systems (NT, W2K, XP)
- Must have knowledge of PC hardware architecture
- Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
- Must have knowledge of desktop architecture build methodologies
- Must have good understanding of other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, etc.)
- Must have exceptional Customer Service skills
- Must have excellent written and oral communication skills
Education:
- Minimum 2-year degree in Computer Science or related field OR degree from Technical Trade School
- Preferred candidates will have Microsoft certifications (MCSA, MCSE)
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